In order to protect against the spread of coronavirus infection and in accordance with the Guidelines of the Ministry of Transport of the Russian Federation, at the airport and on board the aircraft, passengers are required to use personal protective equipment (masks and gloves), which are not allowed to be removed during the entire flight.
Thermometry with thermal imagers and non-contact thermometers is carried out to all persons entering airport buildings, as well as before boarding the aircraft. In case of increased body temperature (over 37 *), permission to stay at the airport or on board the aircraft is accepted by employees of the Rospotrebnadzor service. The airline has the right to refuse transportation if the passenger has a high body temperature (over 37 *).
All persons who are on the territory of the air terminals, as well as in passenger buses, must maintain a social distance of 1.5 meters.
When boarding the aircraft, it is mandatory to clean the surface of the gloved hands with disinfectant wipes or disinfectant sprays.

For those arriving on the territory of the Russian Federation:

According to the instructions of the Government of the Russian Federation, in order to prevent the spread of coronavirus infection on the territory of the Russian Federation, all persons arriving in the territory of the Russian Federation from other countries must fill out a form on the State Services portal before passing the border control.
All persons arriving on the territory of the Russian Federation from countries with an unfavorable epidemiological situation must observe quarantine at the place of residence for 14 days.
At the airport and on board:

Passengers who do not use personal protective equipment may be suspended from the flight, based on considerations of preventing the spread of the new coronavirus infection, as well as out of respect for other passengers and airline personnel.
To prevent the congestion of a large number of people in the airport complex, and therefore, to minimize the risk of the spread of coronavirus infection, try to arrive at the airport without seeing someone off.

At the airport you need:

go through the thermometry procedure at the entrance to the terminal territory (if temperatures above 37 * are detected, airport services will refuse to enter the terminal of the terminal);
keep a distance in accordance with specially applied markings (at least 1.5 meters from each other and from employees of the airport and airlines, with the exception of a number of face-to-face attendance procedures, such as registration and passport control);
use personal protective equipment (masks, gloves) throughout the trip;
resort to the use of disinfectants as often as possible, devices with which are installed throughout the terminal building.
Persons who are not employees of organizations located on the territory of the airport are prohibited from staying in the airport building for more than 2 hours.
You should also clean your gloved hands with a disinfectant before boarding an aircraft. Passengers without protective masks and gloves will not be allowed on board for the purpose of anti-virus protection of the flight in progress.

On board the aircraft you must:

use personal protective equipment (masks, gloves) throughout the flight, with the exception of meals;
place outerwear on the luggage rack (you can take out outerwear during the flight only on flights in regions with low temperatures or with the permission of the flight attendant);
change protective masks every 3 hours of the flight (their distribution will be carried out by the cabin crew); you can use your own means of protection;
follow the instructions of the board "fasten your seat belts" and take your seats throughout the flight, except for the need to visit the toilet room or in special cases (it is prohibited to move more than one person through the aircraft cabin at the same time, except in special cases).
Food, including baby food, brought by passengers with them, must be in a sealed package (not opened).
Requirements regarding the use of personal protective equipment, the regular use of disinfectants and keeping distance also apply when moving between the terminal building and the aircraft cabin.
Upon arrival, follow the recommendations of the regional authorities on the need for self-isolation.

All crew members of ALROSA aircraft also undergo thermometry, they are provided with disposable masks and gloves, and they regularly wipe gloves with disinfectant solutions. After the flight, aircraft are treated with disinfectants recommended by the Rospotrebnadzor authorities.

What is an Air Passenger Fare?

This is the fee established by the airline for the air carriage of a passenger and his / her baggage within the established free baggage allowance between two points along a certain route of carriage in accordance with the applicable class of service.

In the Russian Federation, the procedure for registration, publication and application of tariffs and benefits is determined by the “Regulations on the procedure for registration and publication of tariff information for regular passenger air transportation performed by Russian aviation enterprises” (approved by Order of the Ministry of Transport of Russia dated 11.02.2005 No. 10). All passenger and baggage tariffs and conditions for the application of tariffs and charges established by the carrier are subject to mandatory registration and publication.

What are the air fares.

Let's now try to figure out what air fares are. To most airline passengers, the answer is simple: "first, business and economy!" In fact, everything is somewhat more complicated. Air fares offered by airlines today even depend on what kind of transportation it is: international or domestic (within Russia).

International transportation

Foreign airlines and Russian carriers operating flights abroad apply the following types of fares accepted by IATA (IATA - International Air Carriers Association):

IATA published rates. These are basic fares independent of the airline, and the term "published fares" means that information about them is entered in the fare directories and is available in all computerized booking systems.

Published Airline fares are the largest type of fares and are published for each destination and for each airline. These tariffs also cannot be set and changed without the consent of IATA, and their values ​​are similar to IATA tariffs. The airline can also publish tariffs that have no analogues among IATA tariffs, but with the consent of IATA, which in this case expresses the interests of all carriers and states that have a commercial interest in this direction. These two large groups of fares are used to calculate complex routes involving many carriers, but flying at published fares is quite expensive.

Confidential fares of the Airlines. The name itself speaks for itself. These fares are a trade secret (for other carriers within IATA) of the airline and are driven by demand and competition in each direction. These fares, unlike the published ones, are not available either in the world booking systems or in any reference books and represent several tables that the airline uses to sell tickets and provides its agents. Yes, and according to the issued ticket, one cannot usually say anything about the fare - there is no price in it (this is the world practice), and only the passenger himself knows how much he paid for it. In general, confidential tariffs are quite strict and require many special conditions to be met. When purchasing a ticket for the domestic air line of Russia, such problems will not arise. Russian legislation protected the passenger and obliged Russian airlines to publish all types of fares applicable to the sale of air travel.

After we have told you about tariffs on a global scale, we will move on to the division according to the terms of application, which directly affects the cost of the air ticket. It is worth noting that the classification below is equally applicable to all three of the above tariff groups.

Tariffs that do not impose any restrictions on transportation are usually called normal. These include tariffs: First (usually designated "F"), Business ("C") classes and the full annual economy class ("Y"). Tickets issued at these fares are usually subject to full refund, free change of dates and itinerary, have no restrictions on either dates or periods of validity.

Excursion rates

A certain transitional type of tariffs between normal and special (the name usually contains "EE"). The excursion rate usually has some minimum and maximum stay at your destination. A ticket issued at this rate is almost always subject to a full refund, allowing you to change the dates and route of transportation.

Special rates

The broadest category of fares used by the bulk of passengers. The logic of the airline is quite obvious here - the cheaper the tariff, the stricter the conditions for its application. Therefore, it makes sense to consider the basic conditions for the application and restrictions of special tariffs in more detail.
Typically, all fares in this group have a minimum and maximum stay at the destination. With rare exceptions, most special rates have a minimum stay for Saturday to Sunday nights (the so-called Sunday Rule) and a maximum of one month. For example, you fly to Paris with Air France on Saturday and return to Moscow on Sunday of the same week: the cost of a ticket for the IRUIV fare (the company's confidential fare) will be 505 USD (the “Sunday rule” is fulfilled). If you fly on the same route from Monday to Saturday, i.e. do not grab the night from Saturday to Sunday in Paris, the ticket price will be 1437 USD (fare S - the published fare of the company).
Another important criterion is the presence of intermediate stops along the route (the so-called “Stop Over” - Stopover). Stopover is considered to be a stop for more than a day. Almost all special fares either do not allow such stops or require a certain surcharge for such an opportunity. For example, you are flying to Chicago with the Dutch airline KLM. Departure from Moscow at 1600 - in Amsterdam you are at 1740, and the flight to Chicago leaves at 1405 the next day, since in Amsterdam you are less than a day, you can count on the QLSALE1M tariff (560 USD). If you decide to visit Amsterdam for three days, then the 560USD tariff is not applicable, since stopovers are not allowed on it, and you will have to pay according to the QLXAPGO tariff (640USD), which allows two stops with an additional payment of 125 USD each - in total, we have 765 USD!
Often there is a need to fly to one point and return back from another (the so-called unfinished circular route or Open jaw). Such a route for special published fares is usually allowed within the same country, for example, you are flying to Berlin and returning from Frankfurt. For confidential fares, the possibility of a rupture along the route is determined by the tariff policy of a particular airline.
Of course, all special fares have fixed departure and arrival dates, the change of which is prohibited at all or allowed with significant fines. In rare cases, it is allowed to “rewrite” an air ticket on new dates with an addition to a higher fare recalculated from the point of departure, which also costs a significant amount. Refunds of tickets issued at a special fare are made only in exceptional cases.

Another characteristic feature of this group of fares is the impossibility of booking it - the rules of application indicate that payment and issuance of an air ticket must be made no later than 24 - 72 hours after booking; participation in the “Waiting List” (the so-called Waiting List) is also limited. To the above, we can add that the quota of seats (i.e. the number of seats on the plane that the airline can sell at this rate, based on commercial benefits) is extremely limited. Obviously, at the height of the tourist season, it is difficult to count on the cheapest ticket.

It is not possible to consider all existing special tariffs within the framework of this publication, therefore, we will touch on the most common ones.

The cheapest group is the so-called “SUPER SAVER” s. This group includes tariffs with the "super" prefix. The most common are “super-apex” and “super-pex”. These tariffs have a very large number of restrictions, starting with the “Deadline”, ie. the deadline for buying a ticket at this rate (most often found: 21 days, 14 days, 7, 3 days, and vice versa - not earlier than 7 days, not earlier than 3 days) and ending with the so-called “Blackout” days (BlackOut days) - days on which this tariff cannot be used. The most grotesque in this regard is the “Super Save” system of tariffs in the USA and Canada, restrictions here are imposed not only on flight numbers and on specific airports in the city, but also on days of the week, time of day and even on the nationality of the passenger and the purpose of his trip.

Recently, Special Offers and various Promotional rates have become noticeable. Their appearance is associated with the desire of airlines to fill unloaded flights in the off-season, attract passengers to new flights and remain competitive in a specific direction of the market. Perhaps the biggest disadvantage of these programs is their unpredictability. It is impossible to predict in advance which airline will come up with a special offer and on which direction, what will be its validity period and the cost of the ticket. Therefore, the information that someone, once flew somewhere for a very insignificant amount, often has only cognitive interest.

Regular passenger transportation of passengers and baggage is carried out by air lines in accordance with the aircraft flight schedule published by the carrier. Ensuring, in accordance with the established procedure, the coordination of the activities of airlines in the formation, maintenance and adjustment of the timetable for the movement of aircraft on air lines in Russia is entrusted to the Center for Schedule and Tariffs (CPT) of CJSC Transport Clearing House (CJSC TKP).

The flight schedule of aircraft reflects information that allows you, as a passenger, to receive information about the availability of regular air traffic between airports (settlements), the frequency of transportation by days of the week and the time of departure during the day, the numbers of flights under which each aircraft takes off. from the airport of departure to the airport of destination (and back), the types of aircraft used, etc.

Informing passengers about the schedule and its changes is carried out by the airline according to its own rules. The airline undertakes to take all measures in its control to comply with the previously formed schedule and timely fulfill the carriage of passengers and baggage.

Changing the schedule.

The schedule is subject to change without prior notice to passengers. The carrier may cancel, postpone or delay the flight specified in the ticket and schedule, change the aircraft and change the route of transportation.

The carrier must take all measures in his power to timely perform the carriage in accordance with the concluded contract of carriage.

Airline ticket agencies, travel agencies are not responsible for schedule changes. As information is received from the relevant services of the airline, the representative office of the airline, or the agency from which the passenger purchased tickets, inform passengers about all changes in the schedule.

In order to avoid misunderstandings related to changing the schedule, you need to provide your contact information with the agency, for example, a mobile phone number, when booking transportation. If you refuse to provide contact information, then you should understand that you will not be warned if the flight schedule changes. At the same time, some airlines, in case of refusal to provide the necessary contact information, have the right to refuse you to purchase an air ticket.

You have the right to accept the new conditions of carriage or refuse carriage, and the refusal will be considered forced.

Dear passengers!

Since August 27, 2007 On the territory of the Russian Federation, new rules for conducting pre-flight and post-flight security checks have come into force.

Within the framework of the rules, an aircraft passenger can carry liquid in hand luggage in containers with a volume of no more than 100 ml each, with a total volume of no more than 1 liter, in baggage - up to 5 liters.

Passengers are allowed to carry the following items and substances on board the aircraft in compliance with the required conditions:

1. In checked baggage in the cargo, baggage compartments of the aircraft with isolated access of passengers to baggage during the flight:

- alcoholic beverages with a content of more than 24%, but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail trade - not more than 5 liters per passenger;

- liquids and alcoholic beverages with an alcohol content of no more than 24% by volume;

- aerosols intended for use in sports or domestic purposes, the outlet valves of the canisters of which are protected by caps from spontaneous release of the contents in containers with a capacity of no more than 0.5 kg or 500 ml - no more than 2 kg or 2 liters per passenger;

2. In things carried by passengers in carry-on baggage:

- non-hazardous liquids, gels and aerosols: in containers with a capacity of not more than 100 ml (or an equivalent capacity in other volume units), packed in a securely closed transparent plastic bag with a volume of not more than 1 liter - one bag per passenger.

Please note: Liquids in containers with a capacity of more than 100 ml are not accepted for transportation, even if the container is only partially filled.

Medicines, baby food and special dietary requirements are exempt from carriage.

Liquids purchased from duty-free shops at the airport or on board the aircraft must be packed in a securely sealed (sealed) plastic bag that provides identification of access to the contents of the bag during the flight, on which there is reliable confirmation that this purchase was made at the airport duty-free shops or on board the aircraft on the day (s) of travel.

For a comfortable air travel, we suggest that you familiarize yourself with the general rules of conduct on board the aircraft.

How to behave correctly on board an aircraft?
Air transport is a highly hazardous industry. Protection of passengers, crew members of aircraft and aviation personnel of civil aviation of the Russian Federation from acts of unlawful interference is ensured by a set of aviation security measures, one of the components of which is the implementation of established norms, rules and procedures by all participants in air transportation.

We suggest that you familiarize yourself with the rules of your conduct on board the aircraft during the flight. Familiarization with these rules will allow you to avoid troubles while traveling.

Each passenger on board an aircraft of the Russian Federation becomes a participant in the fulfillment of aviation security requirements. For violation of the established norms, rules and requirements for ensuring aviation security on the domestic airlines of the Russian Federation, the passenger is responsible in accordance with the requirements of the current legislation of the Russian Federation. For violation of the established norms, rules and requirements for ensuring aviation security on international airlines, the passenger is liable in accordance with the requirements of international air law (international conventions on civil aviation) and the legislation of the country of destination or the country of intermediate landing, regardless of the country of registration or operation of the aircraft.

Classification of violations of the rules of conduct of passengers on board an aircraft

Violation of the rules of conduct for passengers on board an aircraft during a flight should be understood as:
violation of the rules of conduct established by the aircraft operator (smoking, use of electronic devices, etc.);
attacks (physical violence), intimidation or threats against crew members or obstructing the crew in the performance of their duties, or reduces the ability of the crew member to perform their duties;
attacks (physical violence), intimidation or threats against other passengers;
failure to comply with the requirements of aviation personnel or crew to comply with the rules and regulations for ensuring aviation security;
the use of drugs or excessive amounts of alcohol that have caused intoxication;
hooligan behavior, swearing, verbal abuse, etc .;
insults or violence (actions) of a sexual nature (sexual harassment towards adults or minors);
malicious (intentional) damage (destruction) or disabling of property or equipment of the aircraft;
other violations (unauthorized smoking, unauthorized use of electronic devices, refusal to leave the passenger terminal or aircraft, etc.).

A passenger who has committed the above actions is considered a violator of the Rules of Conduct on Air Transport and on board an aircraft of the Russian Federation.

LEGAL REGULATIONS FOR AIR TRANSPORTATION OF PASSENGERS, BAGGAGE, INCLUDING ITEMS IN THE PASSENGER

The airline has the right to refuse air carriage to any passenger in the following cases:

a) security threats;
b) violation of the laws and regulations of the country of departure or destination;
c) non-compliance with the requirements of the aircraft operator;
d) if the behavior, age, mental or physical condition of the passenger does not meet the standards, including:
requires special treatment on the part of the aircraft operator;
is inconvenient or objectionable by others
creates a threat or risk to passengers or property of the aircraft operator.

All these requirements are aimed at ensuring the safety of a particular passenger, as well as all other passengers and crew members of the aircraft.

In accordance with the provisions of international conventions on civil aviation and the Air Code of the Russian Federation, the pilot-in-command has the right to:

in order to ensure the safety of the aircraft flight, give orders to any person on board the aircraft and demand their execution;
take all necessary measures (including coercive measures) in relation to persons who by their actions create an immediate threat to the safety of the aircraft flight and refuse to obey the orders of the aircraft commander. Upon arrival of the aircraft at the nearest airport, the aircraft commander has the right to remove such persons from the aircraft, and in the event of an act containing signs of a crime, transfer them to the law enforcement agencies of the host country.

These persons can be brought to administrative or criminal liability in accordance with the norms of international law, the laws of the Russian Federation or the host country.

In case of termination on the initiative of the carrier of the air carriage agreement due to violation of the rules of conduct by the passenger on board the aircraft and creating a threat to the safety of the flight or threats to the life (health) of other persons, as well as the passenger's failure to comply with the orders of the aircraft commander, the amount paid for air transportation is not refunded to the passenger.

The passenger has the right:

to ensure their safety;
abandon the flight if there is a justified concern in ensuring their safety;
require the provision of all services provided for by the terms of the air carriage agreement;
contact the crew members and demand their protection in cases where his life, health or personal dignity is threatened.

When preparing for a flight, a passenger must:

personally pack your carry-on baggage and luggage or be constantly present at their packing by other persons, in order to exclude investments in them of unfamiliar items;
refuse to take items (packaging) from any persons for transportation and transfer them to other persons, without prior personal viewing of their contents;
not to leave the transported things and items unattended until they are handed over under the responsibility of the aircraft operator;
do not take on the flight (if possible) and refuse to transport electronic devices and communications.

When registering a flight, a passenger must:

have on hand a document proving his identity,
notify the staff of the registration of documents and baggage about the presence of personal weapons permitted for transportation and the presence of electronic devices in the baggage;
be ready to answer the questions: who packed the baggage, whether it was left unattended by the passenger, and also name the contents of the baggage;
inform employees of aviation security services or any employee of the airport (airline, aircraft operator) about all phenomena that cause concern to the passenger in the safety of the flight;
pass before flight inspection;
present hand luggage and luggage for inspection, as well as personal items and belongings that are with the passenger;
notify the inspection staff about the presence of personal weapons permitted for transportation by presenting the necessary documents;
notify security personnel about the presence of electronic devices and communication facilities.

During the period of security screening and waiting to board the aircraft, a passenger must:

comply with the aviation security rules established by the airport (airline, aircraft operator) administration and assist aviation personnel and aircraft crew members in their provision.

A passenger on board an aircraft must:

unconditionally comply with the requirements and recommendations of the aircraft commander and crew members;
place carry-on luggage and personal belongings in specially designated places indicated by the flight attendant;
comply with generally accepted rules of conduct in public places;
fasten the seat belts with the “Fasten seat belts” display on and (as instructed by the crew commander) leave them fastened.

A passenger on board an aircraft is prohibited from:

create situations:
a) threatening the safety of the flight, as well as the life (health) of passengers and crew members;
b) contributing to the commission or occurrence of: hooligan acts; actions that humiliate the honor and dignity of others, as well as aggressive actions on the part of others;

raise your voice, be disrespectful and aggressive towards other passengers and crew members;
without the need to disturb the resting (sleeping) passengers;
use electronic devices and means of communication during taxiing, takeoff and landing of the aircraft;
to smoke when the “No smoking” board is on, as well as to smoke in aisles, lobbies, toilets and non-smoking areas;
use rescue equipment without instructions from the crew.

The purchase of a travel document (ticket) for travel on long-distance trains is made on the basis of information about the passenger's identity document (passport, military ID, certificate or other document, and for children under the age of 14 - a birth certificate).
Sale of travel documents (tickets) at ticket offices equipped with terminals of the "Express" system is carried out from 45 days to the departure of the train.
The legislation of the Russian Federation provides the right to out-of-order purchase of travel documents (tickets) at ticket offices:
1. Upon presentation of the relevant certificates:

• Heroes of the Soviet Union, Heroes of the Russian Federation, Heroes of Socialist Labor, persons awarded the Orders of Glory of three degrees, Orders of Labor Glory of three degrees and the Orders "For Service to the Motherland in the Armed Forces of the USSR" of three degrees;
• Members of the Federation Council and deputies of the State Duma, Federal Assembly and their assistants, persons accompanying members of the Federation Council - disabled persons of group I or a deputy of the State Duma of the Russian Federation - disabled person of group I, judges of the Constitutional Court of the Russian Federation.
• Disabled people and participants of the Great Patriotic War and persons equated to them;
• Disabled people of group I;
• Persons who took part in the liquidation of the consequences of the accident at the Chernobyl nuclear power plant and persons equated to them;
• Former underage prisoners of fascism;
• Persons awarded with the "Honorary Railroad Worker" badge, former employees of the special forces of the People's Commissariat for Railways;
• Tax police officers;
• Disabled combatants on the territory of other states;
• Servicemen and individuals of the rank and file and commanding staff of the Internal Affairs Directorate and State Security who have become disabled due to injury, concussion, mutilation received while performing military service duties (official duties);
• War veterans on the territory of other states;
• Persons who worked at enterprises, institutions and organizations of the city of Leningrad in the period from September 8, 1941 to January 7, 1944 and awarded the medal "For the Defense of Leningrad", and persons awarded the badge "Inhabitant of besieged Leningrad";

2. Upon presentation of identity cards and travel documents:

• prosecutors;
• judges;
• rescuers and specialists of the Russian Emergencies Ministry;
• specialists of the Unified State Aviation Search and Rescue Service, following to organize the search and rescue of crews and passengers of aircraft in distress, to provide assistance in accidents, as well as to perform work in case of natural disasters;
• air ambulance officers traveling to provide emergency assistance to the population, in whose certificates the stamp "Ambulance - out of turn" is affixed;
• employees of the Russian Space Agency on their way to organize search and rescue operations;
• employees of the MAP of Russia and its territorial departments;
• federal government communications and information officers;
• emergency medical service specialists;
• the personnel of the guards, including departmental guards, as well as persons accompanying special cargo;
• officials of the customs authorities of the Russian Federation;
• state labor inspectors.

On this page you can familiarize yourself with the general rules for crossing the state border of the Russian Federation when following railway transport, the addresses of the embassies of states that have a railway connection with the Russian Federation, the rule for transporting children, etc.

General rules for crossing the border of the Russian Federation

Passengers are required to comply with passport and administrative (including visa), customs and other rules both in relation to themselves and in relation to the examination of their hand luggage and baggage. The passenger must personally attend customs inspection and, if necessary, pay the established fees.

The railway does not have the right to monitor compliance with these rules and is not responsible for the consequences of non-compliance with these rules by the passenger.

When traveling in international and interstate communications (or passing in transit through the territory of other states), PASSENGERS ARE DISCHARGED FROM TRAINS AT BORDER STATIONS for the following reasons:

the child does not have the original birth certificate and an insert confirming Russian citizenship;
lack of notarized parental consent for the export of children with an accompanying (group leader);
lack of passports for passengers who have reached the age of 14;
the presence of an expired identity document.
Citizens of the Russian Federation, including children, travel to Tajikistan in transit through the territory of Turkmenistan using foreign passports with a transit visa of the Republic of Turkmenistan.

A PASSENGER MUST HAVE AN ORIGINAL DOCUMENT, which gives the right to cross the state border. Otherwise, the passenger is not allowed into the territory of neighboring states and is removed from the train.

To obtain information about the documents and requirements for crossing the border between the Russian Federation and the countries of the near and far abroad, you must contact the appropriate diplomatic missions, embassies in Moscow or the Visa and Registration Departments at the place of residence.

Documents required for transporting children in Russia and abroad

the trip of minor children in Russia is carried out in the presence of an identity document (birth certificate, foreign passport of the child, foreign passport of the parents, if the child is entered in the passport)
when crossing the state border, a minor citizen of the Russian Federation, traveling together with at least one of the parents, can leave the Russian Federation using his foreign passport or being entered in the parent’s passport, while for children aged 7 years and older, a photograph of the child is required.
to states with which the Russian Federation has intergovernmental agreements on visa-free travel (Ukraine, Kazakhstan,), children under 14 can travel with a birth certificate, and an insert confirming Russian citizenship is required.
children over 14 years old can travel with a passport of a citizen of the Russian Federation to Ukraine and Kazakhstan.
travel of children (citizens of the Russian Federation) to Tajikistan in transit through the territory of Turkmenistan is carried out on foreign passports with a transit visa of the Republic of Turkmenistan.
when a minor citizen of the Russian Federation travels across the state border together with one of the parents, the consent of the other is not required, unless he has received a statement from him to the border authorities that he does not agree to leave the Russian Federation for his children.
if a minor citizen of the Russian Federation leaves the Russian Federation unaccompanied by parents, adoptive parents, guardians or trustees, he must have with him, in addition to a passport (unless otherwise provided by an international treaty), a notarized consent of the parents, guardians or trustees for the departure of a minor citizen of the Russian Federation with an indication the date of departure and the state (states) that he intends to visit. In this case, the consent of one of the parents is sufficient, if the second did not receive a statement of disagreement with the departure of the children.
children who are fully supported by the state in educational institutions, institutions of social protection of the population and other similar institutions are not appointed guardians (trustees). the fulfillment of their duties is entrusted to the administration of these institutions. When groups of such children leave abroad, in addition to identity documents provided for by the relevant agreements, a notarized consent from the administration of the child care institution in the name of the responsible person (senior group) is required. Such consents can be issued for each child separately or with the attachment of a list of leaving children, signed by an official of the administration of the child care institution.
if the passengers are not parents, then a notarized power of attorney for the removal of children is required.
in the absence of documents giving the right to cross the border, the passenger is not allowed into the territory of neighboring states and disembarks from the train.
Visa information

Passenger
You are obliged to comply with passport and administrative (including visa), customs and other rules both in relation to yourself and in relation to the examination of his carry-on luggage and baggage.

The railway is not responsible for the consequences of the passenger's failure to comply with these rules.

Article 45 of section IX "agreements on international traffic"

According to the Border Guard Service of the FSB of Russia, when traveling outside the Russian Federation (Ukraine, Kazakhstan, Tajikistan), minor citizens of the Russian Federation (under 14 years old) on birth certificates - the presence of an insert confirming Russian citizenship is required.

When crossing the border of the Russian Federation with other republics of the CIS and the Baltic countries, the passage of minor citizens of the Russian Federation (up to 14 years old) only with foreign passports.

Acc. with the Federal Law of 15.08.96, Nr 114-FZ, a minor citizen of the Russian Federation (under 18 years of age), as a rule, leaves the Russian Federation together with his parents, adoptive parents, guardians or trustees. If he leaves the Russian Federation unaccompanied (including as part of organized children's groups), he must have, in addition to his passport, notarized consent of the parents, adoptive parents, guardians or trustees for the departure of a minor citizen to the Russian Federation, indicating the date of departure and state which he intends to visit.

When traveling to Tajikistan, transit through the territory of Turkmenistan, the passage of citizens, incl. children of the Russian Federation, carried out on foreign passports with a transit visa of Turkmenistan.

Addresses of embassies and consulates on the territory of the Russian Federation

To obtain information about the documents and requirements for crossing the border between the Russian Federation and neighboring countries, you must contact the relevant diplomatic missions

Country Diplomatic office address (in Moscow)

Azerbaijan - Leontievsky per., 16, (495) 229-16-49

Kazakhstan - Chistoprudny blvd, 3a, (495) 927-18-16

Kyrgyzstan - Bolshaya Ordynka st., 64, (495) 237-46-01

Tajikistan - Granatny lane, 13, (495) 290-38-46

Belarus - St. Maroseyka, 17/16, (495) 777-66-44

Turkmenistan - Filippovskiy per., 22, (495) 291-65-43

Uzbekistan - Pogorelsky per., 12, (495) 230-00-76

Ukraine - Leontievsky lane, 18, (495) 629-34-22,629-35-42

Moldova - St. Kuznetsky Most, 18, (495) 924-96-78

Armenia - Armenian lane, 2, (495) 924-12-69

Estonia - Maly Kislovsky per. 5, (495) 737 36 40

Latvia - St. Chaplygin, 3, (495) 925-27-03

Lithuania - Borisoglebovskiy per., 10, (495) 291-61-09

After the passenger got on the train, the carriage conductor lost the travel document (ticket).

In the event that the train conductor loses the travel document (ticket) accepted by him for storage from the passenger, the head of the passenger train draws up an act in 3 copies, which, in addition to him, is signed by the passenger and the carriage conductor.

The act indicates the number of the train, the railway of the formation of the train and it is certified by the stamp of the head of the passenger train. On the basis of this act, the head of the train, without the participation of the passenger at the nearest station, draws up a new travel document (ticket) at the ticket office without charging the passenger a fare from the boarding station to the passenger's final destination station with a mark on the back of this travel document (ticket) the fault of the railway. "

The passenger passed the destination station.

Carriage conductors warn passengers about the train's approach to the station of their destination or transfer no later than 30 minutes in advance.

If a passenger passes the destination station indicated in the travel document (ticket), an act is drawn up signed by the head of the train, the conductor of the carriage and the passenger. The act must have a stamp of the organization of the railway and the formation of the train. The act shall indicate the passenger's surname, number of the travel document (ticket), number of the train, carriage, the route of the train, the station of the actual disembarkation of the passenger. This act gives the passenger the right to return to the destination station free of charge.

The passenger lagged behind the train.

A passenger who has lagged behind a train must immediately notify the head of the station (railway station) from which this train departed.

If a passenger who has lagged behind the train has left luggage or a travel document (ticket) in the carriage, the head of the station (station) immediately notifies the head of the nearest station (station) along the train, where the duration of the train stay is at least 10 minutes, by telegram or telephone message. removal of the left hand luggage or travel document (ticket).

The head of the station (station), upon receipt of this notification, together with the train crew, takes measures to remove and preserve the hand luggage or travel document (ticket) of the straggling passenger. The head of the train hands them over to the station (railway station) according to an act indicating the name and number of left pieces of hand luggage or a travel document (ticket). The act is signed by the head of the train, the conductor of the carriage and 2 passengers. The act must have a stamp of the organization of the railway and the formation of the train.

The head of the station (station) notifies the station where the passenger is located about the removal of hand luggage or travel document (ticket) from the train. On the basis of this notification, the passenger, if his travel document (ticket) remains in the carriage, is issued a new travel document (ticket) free of charge for the carriage with seats or for the carriage with places for lying without providing a seat to the station at which the carry-on luggage has been removed or travel document (ticket).

On the basis of an act on the removal of hand luggage or a travel document (ticket), the validity period of the travel document (ticket) for the next train is renewed for a lagging passenger.

If the lagging passenger has a travel document (ticket), on the basis of a notification of the removal of hand luggage, the validity of the travel document (ticket) for travel to the station at which the hand luggage was removed and from the station of hand luggage removal on the basis of an act to the destination station shall be renewed.

There is NO fee for notification of the removal of carry-on baggage or travel document (ticket).

The ticket was left with the escort

In cases where the passenger's travel document (ticket) after the train departs from the accompanying person or the passenger has lost the travel document (ticket) along the route, such a passenger is considered a ticketless passenger and a fine is charged and the full fare is charged according to the receipt of various charges. If the passenger refuses to pay the fine and the fare, he leaves the train.

Re-paid fare payments can be received back upon a written application from the passenger to the address of the departure railway or issuance of a travel document (ticket) with an unused travel document (ticket) attached to it and a receipt of various charges, according to which the fare was collected.